How EGK is creating people-first brands for the 600 million+ consumers beyond India’s metros
For too long, India’s non-metro regions — Tier 2 and Tier 3 cities — were treated as “emerging” or “secondary.” But today, Bharat is where growth is real, fast, and deeply rooted.
At EGK, we’ve made it our mission to design for this India — not as a compromise, but as a core business strategy. Our platforms, products, and partnerships are built to serve a demographic that is digitally connected, aspirational, value-conscious, and fiercely loyal.
This is not an underserved market anymore. This is the market that’s rewriting the rules.
Over 650 million people live in Tier 2 and 3 towns
Over 50% of all new online shoppers now come from Bharat
Consumption growth in Bharat is 2.5x faster than in top 10 metros
80% of retail is still driven by community, referrals, and trust
Smartphones and vernacular content have collapsed the digital divide
In short: Bharat is young, digital, brand-aware, and ready to spend — but only if you meet it on its terms.
Here’s what we’ve learned through our on-ground efforts and partnerships:
Bharat consumers don’t fall for flash. They test, ask around, then commit.
Repeat purchase is everything. Respect the relationship.
They value local references and real reviews over influencer glam.
They want good quality at a fair price — not the cheapest thing on the shelf.
Functional benefits, longevity, and safety matter.
Bundled deals, trial packs, and refill options win more than just discounts.
Packaging, ads, and videos in local languages outperform metro-style English.
Voice search and WhatsApp business usage is dominant.
Regional pride is powerful — celebrate it.
Word-of-mouth from family, kirana shopkeepers, and local sellers is key.
Trust is often transferred from channel partner to brand.
Brands must enable their local network to be educators, not just sellers.
We’ve made intentional decisions across our ecosystem to reach and serve this high-potential audience:
Family-sized SKUs and multi-use packs
Spice blends and masalas aligned with regional palettes
Durable packaging that survives long transport and multiple uses
Mobile-optimized interfaces with low data usage
WhatsApp integration for order updates and feedback
Easy partner onboarding for small vendors
Partnering with regional logistics players
Warehousing that shortens last-mile delivery to semi-urban clusters
Stockists who understand local buying behavior
Training rural women-led SHGs and kirana owners to be micro-distributors
Collaborating with educators and NGOs for product awareness
Offering localized support instead of standard helplines
No market is without its complexity. Building for Bharat comes with unique roadblocks:
Payment friction where cash is still king
Low brand recall due to media clutter
Mistrust of online-only brands
Logistics limitations in interior locations
But we see these as design challenges, not deterrents. Our approach is to:
Offer CoD + WhatsApp confirmation
Repeat ads across community channels (FM radio, local influencers)
Maintain stockist-led hybrid offline-online discovery
Collaborate with regional transport hubs for efficiency
Don’t copy metro playbooks. Write new ones.
Start with empathy. Local behavior beats assumptions.
Small wins compound faster in tight-knit communities.
Digital doesn’t mean glossy. It means intuitive.
Trust takes time — and earns you time in return.
We don’t see Bharat as an expansion. We see it as our foundation.
Whether it’s a spice blend tailored for Nagpur, a coffee kit designed for Raipur homes, or a platform partner onboarding in Madurai — our mission is to build brands that meet real people where they are.
Because the next wave of national brands will not be born in boardrooms. They’ll rise from Bharat — bold, relevant, and rooted.
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